Physical problems can make holding a handset difficult and make keypad operation slow and inaccurate. These tasks may also be painful. Careful ergonomic design is essential if the telephone is to be of practical use.

Essential Features
Enlarged keys	Guarded/recessed keys
Dial-out buffer memory	Keypad not in handset
Plug-in keyboard	Non-slip base
Key pressure selectable	Handset - easy grip
Key feedback - tactile	Handset - lightweight
Key feedback - audible	Handset - ergonomic shape
Key feedback - displayed	Handset - plug connected
Inserting cards or coins
Desirable Features
Hands-free operation	Speech-input keying

 

Disability category links
Hearing impairment - moderate	Speech impairment - severe
Hearing impairment - severe	Limited dexterity
Deafness	Limited use of hands/arms
Visual impairment - moderate	Weak grip
Visual impairment - severe	Hand tremor
Blindness	Cognitive impairment
Deaf-blindness	Restricted mobility (lower limb)
Speech impairment - moderate

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PhoneAbility
1 The Grange
85 High Street
Iver,
Bucks SL0 9PN

Telephone
07590 982732

Email
info@phoneability.org.uk

Registered Charity No. 1103003